Frequently Asked Questions

Browse our shop, click on any product you like, select your preferred variation if available, then click Add to Cart. When you're ready, go to the cart and proceed to checkout. Enter your details, select your delivery method, apply any coupon codes, and complete payment. You'll get a confirmation email immediately.

Yes! WhatsApp us on +254 742 306946 with the item name or a screenshot of what you want. We'll confirm availability, price, and payment details. Note however that discount codes (WELCOME10, BULK3500, etc.) only apply on website orders, not WhatsApp orders.

After a successful checkout, you'll receive an order confirmation email with your order number and summary. If you don't see it within a few minutes, check your spam/junk folder. You can also WhatsApp us to confirm your order went through.

Contact us as soon as possible via WhatsApp on +254 742 306946. If the order hasn't been dispatched yet, we can cancel or modify it. Once it's been handed to the courier, we unfortunately cannot make changes.

Out-of-stock items can't be purchased directly through the website. However, you can WhatsApp us to ask about restocking timelines or to request a similar alternative. We restock regularly, so check back soon or follow us on Instagram @_soniafashions_ for new arrivals.

Orders placed before 12PM are typically dispatched the same day. Delivery within Nairobi via Ultimart Couriers usually takes 1–2 business days. You'll receive a call from the courier on the day of delivery.

Delivery rates are based on your location within Nairobi and are set by Ultimart Couriers. Rates start from KSh 200 for CBD areas and go up to KSh 1,500 for far areas like Limuru Town. At checkout, select your road and area to see the exact rate before paying.

We don't currently offer free courier delivery, but we do offer free shop pickup from our Mithoo Business Center location on Moi Avenue, Nairobi CBD. Just select "Shop Pickup" at checkout and collect at no extra charge.

Mithoo Business Center, 1st Floor, Shop No. F62
Moi Avenue, Nairobi — Opposite The Bazaar Plaza.

Pickup hours: Monday to Saturday, 9AM – 6PM. We'll WhatsApp you when your order is ready for collection.

Our standard delivery currently covers Nairobi and its environs. For deliveries outside Nairobi, WhatsApp us on +254 742 306946 and we'll arrange a custom shipping quote for you.

The courier will call you before arriving. If you're unavailable, they may attempt re-delivery the next business day. You can also arrange for someone else to receive the package on your behalf. Contact us if you need to reschedule.

We accept: M-Pesa STK Push (most popular — enter your number and approve the prompt), M-Pesa Paybill, Debit/Credit Card (Visa & Mastercard), and Cash on Pickup at our shop. All online payments are fully secure.

At checkout, you'll see a "Coupon Code" field. Enter your code and click Apply. The discount will be deducted from your order total before you pay. Only one coupon code can be used per order.

We offer three types of coupon codes: WELCOME10 for first-time customers (10% off), WELCOMEBACK for returning customers with at least one previous order, and BULK3500 for orders with a cart total of KSh 3,500 or more. Additionally, buying 5+ of the same item unlocks an automatic wholesale discount — no code needed.

Check that: (1) you meet the eligibility for that code — WELCOME10 is first-timers only, WELCOMEBACK requires a past order, BULK3500 needs KSh 3,500+ in cart; (2) you're only using one code per order; (3) the code is typed correctly with no extra spaces. If it still doesn't work, WhatsApp us and we'll assist.

Absolutely. Our website uses SSL encryption and payments are processed through secure, trusted gateways. We never store your card details. M-Pesa payments are processed via the official Safaricom API.

The majority of our pieces are made from high-quality stainless steel — durable, tarnish-resistant, and safe for sensitive skin. Some pieces are 18K gold-coated stainless steel, and others feature crystal or pearl accents. Material details are listed on each product page.

Stainless steel jewelry is highly resistant to tarnishing and will not turn your skin green under normal wear. Gold-coated pieces require slightly more care — avoid prolonged exposure to water, sweat, and chemicals to keep the coating intact for longer. See our Jewelry Care Guide for full tips.

Yes. Stainless steel is hypoallergenic and one of the safest metals for sensitive skin. It does not contain nickel in harmful quantities, making it a great choice for those with metal allergies. If you have severe sensitivities, we recommend sticking to plain stainless steel pieces rather than plated ones.

Yes, all products sold on Sonia Fashions World are genuine and as described. We carefully curate every piece in our catalog. If your item arrives and doesn't match the listing, contact us within 7 days and we'll make it right — see our Return & Exchange Policy.

We don't currently offer custom or personalised jewelry through the website. However, for special requests or bulk orders, WhatsApp us on +254 742 306946 and we'll let you know what we can do for you.

We accept returns and exchanges within 7 days of delivery for items that are defective, damaged, or incorrect. Items must be unworn and in their original packaging. Change-of-mind returns are not accepted. Full details on our Return & Exchange Policy page.

WhatsApp us on +254 742 306946 within 7 days of receiving your order. Include your order number, a description of the issue, and at least one clear photo of the item. We'll respond within 24–48 hours.

Once we receive and inspect the returned item, refunds are processed within 2–3 business days via M-Pesa or the original payment method. You'll be notified once the refund has been sent.

No, you can checkout as a guest without creating an account. However, creating a free account gives you the ability to track orders, save your delivery address, and qualify for the returning-customer discount code (WELCOMEBACK) on future orders.

Enter your email in the newsletter subscription form in our website footer and click the arrow button. Subscribers get exclusive access to new arrivals, special offers, and a 10% discount code on their first order.

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