🛒 Order Guide

How to Place an Order

Ordering from Sonia Fashions is quick and easy. Shop online at any time or reach us directly on WhatsApp — we've got you covered either way.

🛍️ Choose How You'd Like to Order

⭐ Best Way

🌐

Order Online — Our Website

The easiest and safest way to order. Browse our full catalog, select your items, and checkout in minutes — with instant order confirmation.

Access all 410+ products in one place
Automatic discount codes apply at checkout
Secure M-Pesa & card payment
Select your exact delivery area and fee
Instant order confirmation via email
Track your order status in your account

🛒 Shop Now

💬

Order via WhatsApp

Prefer to chat? Send us a message with the item name or product code and we'll guide you through the order manually.

Great for custom or bulk orders
Send us a screenshot of the item you want
We confirm availability and price
Payment via M-Pesa Till/Paybill
We dispatch once payment is confirmed
Note: no automatic discounts on WhatsApp orders

💬 WhatsApp: +254 742 306946

📋 Step-by-Step: Ordering Online

Browse the Shop

Visit our Shop page and browse by category — Necklaces, Earrings, Bracelets, Rings and more.

Pick Your Item

Click on any product to view full details, images, price, and available variations. Select your preferred colour or size if applicable.

Add to Cart

Click Add to Cart. Continue shopping or click the cart icon to review your selected items before checkout.

Select Delivery

At checkout, choose Ultimart Courier Delivery (select your road & area) or Free Shop Pickup at our CBD location.

Apply Coupon

Have a discount code? Enter it in the coupon field at checkout. First-timer, return customer, or spend-threshold codes all apply here.

Pay & Confirm

Complete payment securely via M-Pesa or card. You'll receive an order confirmation email immediately after.

💳 Payment Methods We Accept

📱

M-Pesa STK Push

Enter your number at checkout and approve the M-Pesa prompt on your phone.

M-Pesa Paybill

Manual M-Pesa payment via our Paybill number. Send proof via WhatsApp.

💳

Debit / Credit Card

Visa and Mastercard accepted securely through our payment gateway.

🏪

Cash on Pickup

Pay in cash when you collect your order from our shop in CBD.

🎁

Save More When You Order Online

We offer exclusive discount codes for our website customers — not available on WhatsApp orders. Use them at checkout to save on your order.

WELCOME10 First-time customers

WELCOMEBACK Returning customers

BULK3500 Orders KSh 3,500+

💡 Handy Tips Before You Order

📸 Check All Product Photos

Each listing has multiple images. Review them carefully to see the item from all angles before adding to cart.

🔐 Create an Account

📦 Order in Bulk to Save

Buy 5+ of the same item and get an automatic wholesale discount applied at checkout — no code needed.

⏰ Order Before 12PM

Orders placed before 12PM are dispatched the same day for faster delivery within Nairobi.

✅ Double-Check Your Address

Make sure your delivery address and phone number are correct so the courier can reach you without delays.

💬 Not Sure? Just Ask!

WhatsApp us before ordering if you have questions about sizing, materials, or availability. We're always happy to help.

💡

Need help placing your order? Our team is available Monday to Saturday, 9AM–6PM. WhatsApp us on +254 742 306946 or email admin@soniafahionsworld.com and we'll walk you through it step by step.

❓ Frequently Asked Questions

Do I need an account to place an order? +

No, you can checkout as a guest without creating an account. However, creating an account lets you track orders, save your delivery details, and access returning-customer discount codes on future purchases.

How do I know my order went through? +

After a successful checkout, you'll receive an order confirmation email with your order details and number. If you don't receive it within a few minutes, check your spam folder or WhatsApp us to confirm.

Can I add items to my order after placing it? +

Unfortunately, orders cannot be modified once placed. If you need to add items, please WhatsApp us immediately on +254 742 306946 — if your order hasn't been dispatched yet, we may be able to help combine it.

Can I order if an item shows out of stock? +

Out-of-stock items cannot be purchased through the website, but you can WhatsApp us to ask about restocking timelines or request a similar alternative. We update our stock regularly so check back soon!

Why is my coupon code not working? +

Coupon codes have eligibility rules — WELCOME10 is for first-time customers only, WELCOMEBACK for returning customers, and BULK3500 requires a cart total of KSh 3,500+. Only one code can be used per order. If you're still having trouble, WhatsApp us and we'll assist.

Is it safe to pay online on your site? +

Yes, completely safe. Our website uses SSL encryption and all payments are processed through secure, trusted payment gateways. We never store your card details. M-Pesa payments are processed via the official Safaricom API.

Ready to treat yourself? 💍

Browse over 410 beautiful jewelry pieces — necklaces, earrings, bracelets, rings and more. Fast Nairobi delivery or free CBD pickup.

🛍️ Shop Now 💬 WhatsApp Order